Help when you need it
Support
Get help, report an issue, and follow replies from inside Pinamily.
Get help in Pinamily
Open Pinamily and go to More > Help and support. This is the main support entry point for account, product, billing, and privacy questions.
Contact Support
In Help and support, choose Contact support. Select the relevant category, add a clear subject and message, and submit the ticket. Do not include passwords, recovery codes, payment evidence, or other secrets.
Report a problem or bug
Choose Report a problem for a product issue or Report a bug for a reproducible software defect. Bug reports can include a safe, allow-listed technical snapshot such as app and operating-system versions, locale, sync health, capability state, and request identifiers. Family content is not attached automatically, and support attachments are not available in the MVP.
My Requests
Open My requests in Help and support to see ticket status, read user-visible replies, and continue the conversation. Support updates can also appear in the in-app Inbox. Internal administrator notes are not shown to users.
Account access
Use the sign-in screen recovery flow if you forgot your password. Account verification and recovery instructions are sent to the email associated with the account. If you still cannot regain access, use Help and support after you can sign in; never send a password in a ticket.
Billing and Gold
Purchases are handled by the Apple App Store or Google Play. In Pinamily, use the available purchase or restore flow to refresh access. Manage or cancel an auto-renewing subscription through the same Store account used for purchase. Deleting the app or your Pinamily account does not cancel a Store subscription.
Privacy and account deletion
Read the Privacy Policy for information about data handling. For deletion steps and the different Member and Owner outcomes, use the Delete Account page.