Account control
Delete your Pinamily account
Request permanent account deletion inside Pinamily so the service can verify your identity and apply the correct Household ownership rules.
How to request deletion
- Open Pinamily and sign in to the account you want to delete.
- Go to More > Privacy and data.
- Choose Delete account. If you are the sole Owner and sole member, choose Delete account and family.
- Read the confirmation, then authenticate again with your email and password when prompted.
- Confirm the irreversible action and submit the request.
- If processing is not complete yet, return to Privacy and data to view the request status.
Member
If you are a Member, deletion removes your account and membership. The Household continues for its remaining members. Shared Household content is preserved, while personal actor references are removed or neutralized where the deletion lifecycle requires it.
Owner with other members
If you own a Household that has other members, deletion is blocked until you transfer ownership. Go to More > Family, transfer ownership to an existing Member of the same Household, then return to More > Privacy and data and request deletion again.
Sole Owner
If you are the only Owner and only member, the app requires the explicit Delete account and family action. When processed, it deletes your account, the Household, and the Household's shared content.
What happens next
Deletion is processed server-side. The request can show Pending, Processing, Completed, or Failed. Sessions are revoked and the account enters deletion processing; local app data is wiped after the server confirms completion. If a request fails, the status screen provides the safe next step.
The process removes personal support tickets, user-visible messages and diagnostics, inbox links, memberships, and other personal account data covered by the lifecycle. Limited sanitized audit or de-identified technical records may remain where needed for security, service integrity, or applicable requirements.
Shared data
Account data and Household data have different lifecycles. A Member deletion removes the person but preserves shared Household content for remaining members. Deleting the sole Owner together with the Household removes the shared calendar, lists, chores, recipes, birthdays, meal plans, invitations, and related Household records.
A managed Child Profile is different from an authenticated account. Deleting the account designated as its managing adult does not delete the profile or its shared history. The Household Owner can designate another active account holder or archive the profile. Archiving prevents new assignments and unassigns active chores but keeps existing shared history. Deleting the Household removes its managed Child Profiles and related Household data.
Export first
Before requesting deletion, you can go to More > Privacy and data and request a Personal Export when export storage is available. Download it before starting deletion. A Personal Export covers account data and private content, not managed Child Profiles or shared Household content. Household Backup is a separate Owner-controlled export that includes active and archived profiles and supported shared records. When configured, a completed export artifact remains available for 7 days and uses a download link valid for 15 minutes at a time.
Need help?
If you can sign in, go to More > Help and support to create a request, including a request concerning managed Child Profile data, and follow replies in My requests. If account recovery is needed, start with the password-recovery flow. If you cannot sign in, email pinamily.app@gmail.com. Do not include passwords, recovery codes, payment evidence, or other secrets.